Saturday, October 22, 2011

Go With A Virtual Medical Receptionist That Allows Customization Of The User Interface by Jim Peterson

Medical receptionist applications are being used more and more by the medical profession. A virtual receptionist fields calls, books appointments and takes down patients' medical information allowing the receptionist and doctor in attendance to deal with their schedules adequately and attend to their patients individually with enough time spent on each patient. Gone are the days of overbooking, crowds in the doctor's surgery, and having to wait for ages to be seen.

When choosing a virtual medical receptionist it is important to opt for one that allows customization of the user interface. Each medical doctor, from the general practitioner to the neurosurgeon, uses a different approach to their patients and the virtual medical receptionist should have the same approach, and not be only a generic robotic receptionist that deals with all patients exactly the same. After all, each doctor has their speciality and patients obviously need to feel taken care of: the text message displayed will do this.

To a certain extent the processes might be the same, for form filling, and information, but the approach should be specific to each profession or clinic and be as though it was designed specifically for the general practitioner, or the psychologist, or the chiropractor, or neurosurgeon. This is where customization of the user interface is so important as it allows for this approach to be specialized for each professional using the medical receptionist software application.

Each doctor has their own special way of dealing with their patients, and this is what must come across on the virtual receptionist and reach the patient by the text message displayed. After all why would a patient choose one doctor over another, if not for the manner in which that doctor treats them. A patient will wait days and weeks just to see a specific doctor, as once a patient is comfortable and happy with a doctor, they will not change very easily.

A generic virtual receptionist will disorientate the patients, as they do not distinguish between patients, and patients might wonder whether they have dialed the right number. Nobody wants to be just a number. Patients need to know that they are going to be dealt with in a kind and caring manner, as they are accustomed to being dealt with and a customized interface of the virtual receptionist will allow you to make sure they will get what they want.

That is why choosing a virtual receptionist is of crucial importance and the user interface customization is a feature that you should not compromise on, if you do not want your patients offended by having to deal with a robotic response.

The virtual receptionist will simplify your workload allowing you to schedule your time more productively and plan for certain times that need scheduling on your calendar.